If you find yourself dealing with conflict with others, you would probably benefit from being more assertive and by developing conflict resolution skills. Assertiveness isn't just getting your needs met, but Learning to be assertive in ways that respects other people's needs as well will go a long way.
Here's How:
1.Stay Focused: Sometimes it’s tempting to bring up past seemingly related conflicts when dealing with current ones. Unfortunately, this often clouds the issue and makes finding mutual understanding and a solution to the current issue less likely, and makes the whole discussion more taxing and even confusing.
2.Listen Carefully: People often think they’re listening, but are really thinking
about what they’re going to say next when the other person stops talking. Truly effective communication goes both ways.
3.Try To See Their Point of View: In a conflict, most of us primarily want to feel heard and understood.
4.Respond to Criticism with Empathy: When someone comes at you with criticism, it’s easy to feel
that they’re wrong, and get defensive. it’s important to listen for the other person’s pain and respond with
empathy for their feelings.
5.Own What’s Yours: Realize that personal responsibility is a strength, not a weakness. Effective communication involves admitting when you’re wrong.
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